diff --git a/components/device-mgt/org.wso2.carbon.device.mgt.core/src/main/java/org/wso2/carbon/device/mgt/core/dao/DeviceDAO.java b/components/device-mgt/org.wso2.carbon.device.mgt.core/src/main/java/org/wso2/carbon/device/mgt/core/dao/DeviceDAO.java
index cc1219c3a1f..c688b5997fa 100644
--- a/components/device-mgt/org.wso2.carbon.device.mgt.core/src/main/java/org/wso2/carbon/device/mgt/core/dao/DeviceDAO.java
+++ b/components/device-mgt/org.wso2.carbon.device.mgt.core/src/main/java/org/wso2/carbon/device/mgt/core/dao/DeviceDAO.java
@@ -334,6 +334,16 @@ public interface DeviceDAO {
     EnrolmentInfo getEnrolment(DeviceIdentifier deviceId, String currentUser,
                                int tenantId) throws DeviceManagementDAOException;
 
+    /**
+     * This method is used to retrieve current enrollment of a given device.
+     *
+     * @param deviceId    device id.
+     * @param tenantId    tenant id.
+     * @return returns EnrolmentInfo object.
+     * @throws DeviceManagementDAOException
+     */
+    EnrolmentInfo getEnrolment(DeviceIdentifier deviceId, int tenantId) throws DeviceManagementDAOException;
+
     /**
      * This method is used to retrieve current active enrollment of a given device and tenant id.
      *
diff --git a/components/device-mgt/org.wso2.carbon.device.mgt.core/src/main/java/org/wso2/carbon/device/mgt/core/dao/impl/AbstractDeviceDAOImpl.java b/components/device-mgt/org.wso2.carbon.device.mgt.core/src/main/java/org/wso2/carbon/device/mgt/core/dao/impl/AbstractDeviceDAOImpl.java
index 648c7e2a424..f127f26022b 100644
--- a/components/device-mgt/org.wso2.carbon.device.mgt.core/src/main/java/org/wso2/carbon/device/mgt/core/dao/impl/AbstractDeviceDAOImpl.java
+++ b/components/device-mgt/org.wso2.carbon.device.mgt.core/src/main/java/org/wso2/carbon/device/mgt/core/dao/impl/AbstractDeviceDAOImpl.java
@@ -794,6 +794,37 @@ public abstract class AbstractDeviceDAOImpl implements DeviceDAO {
         }
     }
 
+    @Override
+    public EnrolmentInfo getEnrolment(DeviceIdentifier deviceId, int tenantId) throws DeviceManagementDAOException {
+        Connection conn;
+        PreparedStatement stmt = null;
+        ResultSet rs = null;
+        EnrolmentInfo enrolmentInfo = null;
+        try {
+            conn = this.getConnection();
+            String sql = "SELECT ID AS ENROLMENT_ID, DEVICE_ID, OWNER, OWNERSHIP, STATUS, DATE_OF_ENROLMENT, " +
+                         "DATE_OF_LAST_UPDATE, TENANT_ID FROM DM_ENROLMENT WHERE DEVICE_ID = (SELECT d.ID " +
+                         "FROM DM_DEVICE d, DM_DEVICE_TYPE t WHERE d.DEVICE_TYPE_ID = t.ID " +
+                         "AND d.DEVICE_IDENTIFICATION = ? AND t.NAME = ? AND d.TENANT_ID = ?) " +
+                         "AND TENANT_ID = ?";
+            stmt = conn.prepareStatement(sql);
+            stmt.setString(1, deviceId.getId());
+            stmt.setString(2, deviceId.getType());
+            stmt.setInt(3, tenantId);
+            stmt.setInt(4, tenantId);
+            rs = stmt.executeQuery();
+            if (rs.next()) {
+                enrolmentInfo = DeviceManagementDAOUtil.loadMatchingEnrolment(rs);
+            }
+            return enrolmentInfo;
+        } catch (SQLException e) {
+            throw new DeviceManagementDAOException("Error occurred while retrieving the enrolment " +
+                                                   "of device '" + deviceId + "'", e);
+        } finally {
+            DeviceManagementDAOUtil.cleanupResources(stmt, rs);
+        }
+    }
+
     @Override
     public EnrolmentInfo getActiveEnrolment(DeviceIdentifier deviceId, int tenantId) throws DeviceManagementDAOException {
         Connection conn;
diff --git a/components/device-mgt/org.wso2.carbon.device.mgt.core/src/main/java/org/wso2/carbon/device/mgt/core/operation/mgt/OperationManagerImpl.java b/components/device-mgt/org.wso2.carbon.device.mgt.core/src/main/java/org/wso2/carbon/device/mgt/core/operation/mgt/OperationManagerImpl.java
index 94659189563..50407a85f4a 100644
--- a/components/device-mgt/org.wso2.carbon.device.mgt.core/src/main/java/org/wso2/carbon/device/mgt/core/operation/mgt/OperationManagerImpl.java
+++ b/components/device-mgt/org.wso2.carbon.device.mgt.core/src/main/java/org/wso2/carbon/device/mgt/core/operation/mgt/OperationManagerImpl.java
@@ -927,6 +927,13 @@ public class OperationManagerImpl implements OperationManager {
             int tenantId = CarbonContext.getThreadLocalCarbonContext().getTenantId();
             String user = this.getUser();
             enrolmentInfo = deviceDAO.getEnrolment(deviceId, user, tenantId);
+            if (enrolmentInfo == null) {
+                boolean isAdminUser = DeviceManagementDataHolder.getInstance().getDeviceAccessAuthorizationService().
+                        isDeviceAdminUser();
+                if (isAdminUser) {
+                    enrolmentInfo = deviceDAO.getEnrolment(deviceId, tenantId);
+                }
+            }
         } catch (DeviceManagementDAOException e) {
             throw new OperationManagementException("Error occurred while retrieving enrollment data of '" +
                                                    deviceId.getType() + "' device carrying the identifier '" +
@@ -934,6 +941,10 @@ public class OperationManagerImpl implements OperationManager {
         } catch (SQLException e) {
             throw new OperationManagementException(
                     "Error occurred while opening a connection to the data source", e);
+        } catch (DeviceAccessAuthorizationException e) {
+            throw new OperationManagementException("Error occurred while checking the device access permissions for '" +
+                                                   deviceId.getType() + "' device carrying the identifier '" +
+                                                   deviceId.getId() + "'", e);
         } finally {
             DeviceManagementDAOFactory.closeConnection();
         }